1. Introduction

FOCA! by Sugars ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

Personal Data: Name, email address, phone number, delivery address, and payment information when you place an order.
Usage Data: Information about how you interact with our website, including pages visited, time spent, and links clicked.
Device Data: Information about your device, including IP address, browser type, and operating system.
Cookies: We use cookies to enhance your browsing experience and analyze site traffic.

3. How We Use Your Information

We use the information we collect in the following ways:

To process and deliver your orders
To communicate with you about your order status
To improve our website and services
To send promotional emails (with your consent)
To comply with legal obligations
To prevent fraudulent transactions

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

Delivery partners (GoFood, GrabFood) to fulfill your orders
Payment processors to process transactions
Service providers who assist us in operating our website
Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Opt-out of marketing communications
Request a copy of your data

7. Contact Us

If you have questions about this Privacy Policy, please contact us at:

FOCA! by Sugars
No. 121x, Jl. Raya Uluwatu
Jimbaran, Bali 80361
Indonesia

Phone: +62 823 3937 4986
Email: [email protected]

This Privacy Policy is effective as of January 2025 and may be updated periodically. We will notify you of any changes by posting the new Privacy Policy on this page.